Browse our latest products
Browse our latest products
𝗖𝗮𝗻𝗰𝗲𝗹𝗹𝗮𝘁𝗶𝗼𝗻 & 𝗥𝗲𝗳𝘂𝗻𝗱
At Luxmen, we want our customers to have a smooth shopping experience. Please read our policy carefully before making a purchase:
𝗖𝗮𝗻𝗰𝗲𝗹𝗹𝗮𝘁𝗶𝗼𝗻𝘀
▪️Orders can be cancelled only before dispatch/shipping.
▪️Once an order is shipped, cancellation will not be possible.
𝗥𝗲𝘁𝘂𝗿𝗻𝘀 & 𝗥𝗲𝗽𝗹𝗮𝗰𝗲𝗺𝗲𝗻𝘁𝘀
▪️Returns are accepted only in case of damaged or wrong product delivered.
▪️Customers must provide an unboxing video as proof. (From the beggining of opening parcel cover)
▪️Complaints without an unboxing video will not be accepted.(need propper video without cuts/edit)
▪️Issues must be reported on the same day of delivery.
𝗥𝗲𝗳𝘂𝗻𝗱𝘀
▪️We currently do not offer refunds.
▪️In case of approved complaints, only a replacement / exchange will be provided.
Replacement will be shipped after verification of the unboxing video and complaint.
𝗨𝗻𝗯𝗼𝘅𝗶𝗻𝗴 𝗩𝗶𝗱𝗲𝗼 𝗚𝘂𝗶𝗱𝗲𝗹𝗶𝗻𝗲𝘀
1. Record the video with a wide frame, showing the entire parcel before opening.
2. Show the shipping label and address on the parcel.
3. Open the seal on camera.
4. If there is any issue, clearly show it in the video.
➡️ Replacements will only be accepted if the above guidelines are followed.
𝗧𝗲𝗿𝗺𝘀 & 𝗖𝗼𝗻𝗱𝗶𝘁𝗶𝗼𝗻𝘀
Welcome to Luxmen. By using our website and placing an order, you agree to the following terms:
1. 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝘀 & 𝗣𝗿𝗶𝗰𝗶𝗻𝗴
▪️We sell high-quality watches and accessories.
▪️Prices are subject to change without prior notice.
2. 𝗢𝗿𝗱𝗲𝗿𝘀 & 𝗣𝗮𝘆𝗺𝗲𝗻𝘁𝘀
▪️Orders can be placed online through our website.
▪️Payments are accepted via Razorpay, UPI, debit/credit cards, and other available options.
▪️Cash on Delivery (COD) may be available depending on your location.
3. 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆
▪️Orders are usually shipped within 𝟰𝟴ʰʳˢ .
▪️Delivery timelines depend on your location and courier service.
▪️ 𝟱-𝟴 𝗗𝗮𝘆𝘀 𝗳𝗼𝗿 𝗖𝗢𝗗 𝗼𝗿𝗱𝗲𝗿𝘀
▪️ 𝟰-𝟲 𝗗𝗮𝘆𝗮 𝗳𝗼𝗿 𝗣𝗥𝗘𝗣𝗔𝗜𝗗 𝗼𝗿𝗱𝗲𝗿𝘀
▪️Customers are responsible for providing the correct delivery address.
4. 𝗖𝗮𝗻𝗰𝗲𝗹𝗹𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗥𝗲𝗳𝘂𝗻𝗱𝘀
▪️Cancellations are allowed only before dispatch.
▪️Refunds are not provided. Only replacements are offered in case of valid complaints.
▪️An unboxing video is mandatory for any return/replacement claim.
5. 𝗟𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆
Luxmen is not responsible for delays caused by courier services, natural events, or customer unavailability.
▪️We are not liable for any indirect or consequential loss once the product is delivered.
6. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
For queries, customers can contact us via WhatsApp: +91 6238751827 or Email: aj16official@gmail.com.
𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗨𝘀
At Luxmen, we value our customers and are always here to help you.
If you have any questions, concerns, or support requests, please reach out to us using the details below:
Business Name: Luxmen
Address: Kottakkal, Malappuram, Kerala – 676503
Email: aj16official@gmail.com
WhatsApp Support: +91 6238751827 (WhatsApp only)
We will do our best to respond to all queries within 24-48 hours (excluding weekends and public holidays).
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
